Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. There is no refund for buyer's remorse or size exchanges.

The return address is set to the Printful headquarters:
US: (11201 Ed Brown Rd, Charlotte, North Carolina, 28273).
Europe: Lidostas parks, Marupes novads, Latvia LV-2167.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's HQ isn't used as the return address, you would become liable for any returned shipments you receive.

Please submit any printing issues to robotjunky@icloud.com.

Wrong Address - If an address is provided that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Shipping - To return your product, you should mail your product to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273

Packages sent out from Printful's Europe location are automatically returned to their Europe fulfillment center. Its addressis: Lidostas parks, Marupes novads, Latvia LV-2167. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, Robot Junky reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.